When will I receive my order?

When items are in stock, your order is typically delivered within 2 to 5 business days.

If an item is temporarily out of stock, we will inform you as soon as possible about the expected delivery time.

You will always be kept informed about the status of your order, including processing and shipping updates.

Can I have my order delivered to a different address?

Yes. When logged into your account, you can easily update your delivery address or add a new address in your account settings.

During checkout, you can then select your preferred delivery address.

Do I have to pay shipping costs? If so, how much?

Shipping costs depend on the destination country and the total value of your order.

Belgium, the Netherlands & Luxembourg

• Free shipping from €25
• Orders below €25 are subject to a €7 shipping fee

Other European countries (excluding EU islands)

• Free shipping from €100
• Orders below €100 are subject to a €20 shipping fee

For shipments outside the European Union, please contact us at info@arijs.be.

Shipping costs depend on the destination.

When will I see the shipping costs?

The exact shipping costs are automatically calculated and displayed during checkout, based on your delivery address and the contents of your shopping cart.

Can I pay cash when collecting my order?

Yes, you can collect your order from our stores in Aalst or Mechelen and pay in cash on collection.

Please contact us by phone beforehand so that we can prepare your order.

Which payment methods can I use?

You can securely pay for your order using a variety of payment methods. We accept:

• Bancontact
• Credit or debit card
• Bank transfer
• KBC/CBC Payment Button
• Belfius Pay Button
• iDEAL
• Wero

During checkout, you can choose the payment method that suits you best.

All online payments are processed through a secure payment environment.

Are there any costs associated with returning my order?

Please see our return policy here.

Can I have an item repaired?

Yes, it is possible to have an item repaired. You can send the item back to us.

Please see our return policy here.

Once the repair has been completed, we will return the item to you free of charge.

If the repair is covered under warranty or can be carried out free of charge, no repair costs will be charged.

In other cases, repair charges may apply.

Can I order an item that is not listed on the website?

Yes, this is often possible. We can sometimes order products from the brands we carry, even if they are not listed on our website.

Please feel free to contact us:

Phone: +32 (0) 53 70 11 80
Email: info@arijs.be
Or via our contact page.

We will provide a response regarding availability and options within a maximum of 2 business days.